Privacy Policy

Last updated: November 7, 2025

1) Who We Are

This Privacy Policy applies to One Up Digital Marketing (“One Up,” “we,” “our,” or “us”).

Owner: Dakota Hoskins

Address: 30 Drake Way #3, Chico, CA 95973

Phone: (831) 200-3760

Websites/Portals: oneupdigitalmarketing.com, oneuphi.com, app.oneuphi.com

We respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, share, and protect your data when you use our websites, portals, AI/voice agents, forms, and related services (collectively, the “Services”).

2) Information We Collect

We may collect the following categories of information when you interact with our Services:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Login credentials, service selections, billing history, and payment details (processed securely through third parties like Stripe).
  • Communication Data: SMS messages, call logs, voicemail recordings, emails, and chat transcripts (including consent and opt-in logs).
  • Technical Data: IP address, browser type, device identifiers, and usage analytics.
  • Business Information: Project details, service requests, or correspondence with our team.
  • Marketing & Preference Data: Opt-in preferences for receiving updates or offers from One Up.

We do not knowingly collect personal data from children under 13.

3) How We Use Your Information

We use the information we collect to:

  • Provide, personalize, and manage the Services you request.
  • Send transactional messages (e.g., appointment confirmations, invoices, account updates).
  • Send marketing and promotional messages via SMS, email, or automated calls (only with your consent).
  • Verify identity and maintain accurate contact preferences.
  • Process payments securely through third-party providers.
  • Respond to support requests and service inquiries.
  • Improve our websites, automations, and AI tools.
  • Maintain compliance with applicable laws and carrier requirements.

We do not sell or rent personal information to any third party.

4) How We Share Information

We only share your information when necessary to operate our business or provide services you request. Specifically, we may share limited data with:

  • Service providers and integrations (e.g., Twilio for messaging, Stripe for payments, Google Analytics for website metrics, Vapi/Airtable/Softr for automation workflows).
  • Business partners or subcontractors who directly assist with service delivery.
  • Legal authorities if required by law, subpoena, or to protect our rights or the safety of others.

We do not sell, trade, or share personal data with outside parties for advertising or independent marketing purposes.

5) Communications & SMS Program Privacy

By providing your phone number, email address, or other contact details, you consent to receive communications related to your account, payments, appointments, and services.

  • You may receive SMS, email, or automated voice messages from One Up.
  • Message frequency varies. Standard message and data rates may apply.
  • Reply STOP at any time to opt out or HELP for assistance.
  • Opt-out requests are honored immediately and logged for compliance.
  • Consent is not a condition of purchase.
  • Message content may include marketing, informational, or transactional updates.

We maintain secure records of message history and consent status to meet compliance standards.

6) Data Retention

We retain personal data only as long as necessary to:

  • Provide our Services,
  • Comply with legal and regulatory obligations,
  • Resolve disputes, and
  • Enforce agreements.

Opt-out records (e.g., STOP requests) are retained to ensure future compliance with your preferences.

7) Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what categories of personal information we collect and how we use it.
  • Request access to the specific data we hold about you.
  • Request deletion of your data (subject to legal or contractual exceptions).
  • Opt out of the sale or sharing of personal information (we do not sell data).
  • Correct inaccurate information.
  • Limit the use of sensitive personal information.

To exercise these rights, contact us at support@oneupdigitalmarketing.com or call (831) 200-3760. We will verify your request before responding.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal data.

While no method of transmission or storage is completely secure, we continuously monitor and improve our practices to maintain data integrity and confidentiality.

9) Cookies and Tracking Technologies

We may use cookies and analytics tools (such as Google Analytics) to:

  • Measure traffic and site performance,
  • Improve functionality, and
  • Understand visitor preferences.

You can manage cookies through your browser settings. We do not use tracking cookies for third-party advertising or cross-site profiling.

10) International Users

Our Services are primarily intended for users within the United States. If you access them from outside the U.S., your data may be transferred to and processed in the United States, where privacy laws may differ.

11) Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. If material changes occur, we may notify you by email or other direct communication.

12) Contact Us

One Up Digital Marketing

30 Drake Way #3

Chico, CA 95973

Phone: (831) 200-3760

Email: support@oneupdigitalmarketing.com

Privacy Policy

Last updated: September 30, 2025

1) Who we are

This Privacy Policy applies to One Up Digital Marketing (“One Up,” “we,” “our,” “us”).
Owner: Dakota Hoskins
Address: 30 Drake Way #3, Chico, CA 95973
Phone: (831) 200-3760
Websites/portals: oneupdigitalmarketing.com, oneuphi.com, app.oneuphi.com

We respect your privacy and are committed to protecting the personal information you share with us. This policy explains how we collect, use, share, and protect information when you use our websites, portals, forms, AI/voice agents, and related services (the “Services”).

2) Information we collect

We may collect the following categories of information:

  • Contact information: name, email, phone number, address.

  • Account information: login credentials, service selections, payment details (processed securely through third parties like Stripe).

  • SMS/voice interaction data: messages you send or receive, timestamps, consent/opt-in logs.

  • Technical data: IP address, browser type, device identifiers, usage logs, user agent.

  • Business information: project details, service requests, communications with our team.

We do not knowingly collect personal data from children under 13.

3) How we use your information

We use the information we collect to:

  • Provide and manage the Services you request.

  • Send transactional SMS messages (appointment confirmations, reminders, account updates, invoices).

  • Process payments securely through third-party providers.

  • Respond to requests and provide customer support.

  • Improve our websites, services, and automations.

  • Maintain compliance with applicable laws and regulations.

We do not sell personal information to third parties.

4) How we share information

We may share information with:

  • Service providers that help us operate (e.g., Twilio for messaging, Stripe for payments, Vapi/Softr/Airtable for automations).

  • Business partners or subcontractors as needed to fulfill work.

  • Legal authorities if required by law, subpoena, or to protect rights/safety.

We do not allow third parties to use your data for marketing their own products.

5) SMS Program privacy

  • When you opt in to receive text messages, we store your phone number, consent record, and message activity.

  • Text message content is logged for compliance and support purposes.

  • You can opt out anytime by texting STOP.

  • We don’t send marketing texts under this program.

6) Data retention

We retain information as long as necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements. Opt-out records (STOP requests) are retained to ensure compliance.

7) Your rights under California law (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what categories of personal information we collect and how we use it.

  • Request access to the specific data we hold about you.

  • Request deletion of your personal information (subject to legal/contractual exceptions).

  • Opt out of the sale or sharing of your personal information (we do not sell data).

  • Correct inaccurate information.

  • Limit use of sensitive personal information.

To exercise these rights, contact us at support@oneupdigitalmarketing.com or call (831) 200-3760. We will verify your request before responding.

8) Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of storage or transmission is 100% secure, so we cannot guarantee absolute security.

9) Cookies and tracking

We may use cookies or similar technologies to improve site functionality and analyze usage. You can control cookies through your browser settings. We don’t use cookies to run third-party advertising campaigns.

10) International users

Our Services are primarily intended for U.S. users. If you access from outside the U.S., your data may be transferred and processed in the United States.

11) Updates to this policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new “Last updated” date. If changes are significant, we may also notify you directly.

12) Contact us

For questions, privacy requests, or complaints:
One Up Digital Marketing
30 Drake Way #3, Chico, CA 95973
Phone: (831) 200-3760
Email: support@oneupdigitalmarketing.com